Shipping & Returns

Shipping...
Thank you for your support of the Metal Helm ministry and Nokternal Hemizphear Records! We deeply appreciate your order and will process it as quickly as we are able. Please be aware when placing an order that we do not work or ship orders over the weekend. We strive to stay on top of all customer orders and requests Monday – Friday.

Returns...
We do not offer returns or exchanges on CDs, LPs, Cassettes or other merchandise unless the item itself is damaged during shipping due to poor packaging or will not play, typically due to a factory defect. We treat every order with care and pray over the orders. Your order matters to us! We want to give you the best and have your best interest in mind when shipping orders.

Correct Shipping Addresses...
All orders that are placed in the Metal Helm webshop are processed via Paypal. Therefore, we ship all orders according to a customer’s Paypal shipping address. If a customer’s Paypal shipping address is not correct, please make sure that the “shipping address” and “billing address” on your Metal Helm order invoice are correct (when placing the order). We ask that all customers leave us a note in the order comments field if they desire to have their order shipped to a different address than what is their default Paypal shipping address. The Metal Helm webshop is not responsible for orders that are shipped to an incorrect address. We strive to glorify the Lord, Jesus Christ, with how we operate the Metal Helm webshop, therefore, handling your order correctly is extremely important to us. We ask that all customers be diligent with providing their correct shipping address information when placing an order.

Shipping Charges...
We do charge shipping to cover the cost of shipping the order as well as Paypal fees and any other necessary handling fees. We live to serve the King of Kings and glorify Him in all that we do. The Christian metal world can only continue onward if we all understand the value of quality product, services, and the spiritual ministry that a company/band/label/distributor provides to a world that needs more of Jesus. We encourage you to keep metal alive by abhorring illegal downloads and supporting the bands/labels that you enjoy by purchasing CDs, LPs, cassettes, and other merchandise that are the backbone of the industry.

Questions About Your Order...
If you do have a question or concern about an item you received then please send us an email and we will get back to you as soon as possible.

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